Feedback on services
SensesWA encourages feedback from all clients, carers and the community.
There are a few ways you can do this, you can speak directly with the people who are providing your service, email us at feedback@senses.org.au or fill in our feedback form below.
You can use an advocate to support you to do this and you can provide your feedback anonymously.
While we welcome the opportunity to work with you directly regarding your feedback, you can contact the NDIS Quality and Safeguards Commission regarding your services provided by SensesWA by calling 1800 035 544 or visiting www.ndiscommission.gov.au and completing their online complaint contact form.
What you can expect
To have your feedback received and treated promptly, fairly, respectfully and confidentially.
SensesWA will let you know that your feedback has been received within 5 working days.
If your feedback is a complaint, you will be provided with a dedicated contact person and informed of how long we expect it take to resolve your complaint.
